FAQ

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FAQ

HOW BOOK A RIDE ?

NOur website has a module that allows you to enter information about your journey (departure and arrival address, number of passengers and baggage, type of vehicle) and calculates the price instantly. This price does not change whatever the conditions of reservations.

I DO NOT WANT TO RESERVE ON THE WEBSITE, IS IT POSSIBLE TO CALL YOU?

Of course, we are happy to answer you. You can reach us by phone or SMS at 06.22.63.69.53, by mail to contact@tosafedrive.com, or with our contact form.

ARE THERE ANY EQUIPMENT / SERVICES IN CARS?

Phone chargers (Apple and Android), WIFI, tablet, water bottle, confectionery: the necessary to make your trip in the best possible conditions.

CAN I PAY DIRECTLY ON THE VEHICLE?

Our vehicles are equipped with a credit card payment terminal. You can therefore set the race directly to the driver, or pay in advance on the website. You will receive a confirmation by e-mail as well as the invoice once the trip has been made.

MY PLANE / TRAIN IS IN LATE, WILL I PAY A SUPPLEMENT FOR THE DRIVER'S WAITING?

The driver follows your arrival in real time thanks to the flight / train number that you have previously entered, and adapts accordingly. Whatever the waiting period, he will wait for you for free. No extra cost on your part.

I NEED A VEHICLE FOR SEVERAL HOURS. HOW TO PREVENT?

The booking module has a button “Provision”. Simply indicate the desired time. Same system for a reservation by telephone, it is enough to specify it to your interlocutor.

I WISH TO BOOK FOR ANOTHER PERSON, HOW TO PREVENT?

An “Additional Information” field invites you to tell us everything that can help the driver in the smooth running. Passenger with reduced mobility? Your child? The coordinates of the latter? Do not hesitate to indicate it.

I AM A PROFESSIONAL, DO YOU OFFER A SPECIFIC SERVICE FOR MY COMPANY?

Thanks to our different “corporate” solutions, we can offer a tailor-made solution to meet the expectations of companies, such as monthly billing to reduce your expense claims, or, depending on the rights defined by the company, invite a individual or order for a collaborator. Do not hesitate to contact us for more information on this subject.